Crappy support service… Cannot come to financing manager. Come refinance techniques. Turned-in all the records, skipped 5 closings. However waiting! Losing profits. Complicated customer service. Crappy contract! Exactly how did they arrived at 4.5 billion when you look at the conversion? Pose a question to your States Attorneys Workplace.

They keep going us to the fresh new financing processors

Dreadful support service. I have been dealing with good re-finance while the zero nearer to closure than simply I happened to be inside the Summer. Customer service are bull crap. They simply import us to different people, and i am bounced to such as for instance a golf ball. Very upset and crazy and you will was moving my mortgage asap. Don’t strongly recommend This new Rez after all.

My loan is with Ditech therefore try marketed to The brand new Rez

Avoid using NEWREZ….most significant error You will find produced. Become trying to refi. Given that Will get it is currently October nonetheless prepared. I’ve delivered a comparable files within the several times. Can’t reach some body by mobile phone. My financing are accepted 8 weeks back however waiting. The organization was a joke wade someplace else.

The latest Rez ‘s the terrible mortgage company!! The latest Rez titled and you may available to refi my loan on a all the way down interest rate. The borrowed funds Administrator Ryan explained it could be effortless “no problem”. He plus said it’s not necessary for another appraisal due to the fact financing was only one year old and now we were not providing one more money out! HA… 5 weeks afterwards they are requesting docs they already have. The mortgage Processor chip dont see the docs I publish to their secure webpages. The new positively poor financial I’ve ever caused! Rescue the fresh new fury and find some other bank!!

NewRez/Shellpoint received our very own mortgage away from Ditech. First percentage so you can NewRez was in , and that we set-up through the NewRez webpages getting automated repayments to your firstly each month. All ran well until . They never got the fresh new percentage that was said to be drawn from our family savings! I didn’t observe up to we got a visit on the off some uncommon amount stating these people were NewRez, didn’t communicate with them as we failed to acknowledge the amount. Checked all of our membership on the internet via the website and you can lowest and view the fresh new October percentage hadn’t come automatically received! Had to your cell phone which have NewRez customer support instantly to track down out that was happening and you can was advised it was some brand of “glitch”. Mind you, money having been move to have payment very well as the ! There can be a great amount of cash in the fresh checking account because of it! I spoke with one or two more people toward , on the next individual taking the payment over the phone with brand new declaration out of the woman there was no late charges, no payment also it will be ACH. It is currently as well as on their webpage it is exhibiting myself that it’s an unapplied commission! What the deuce, this is actually the October step 1 commission and really should was in fact used as such Immediately into the . So we log in to the device once again with these people now and you may inquire what’s happening? Is actually told you to definitely she would immediately demand it be placed on the latest Oct fee and you can “you’re not late” I contacted our bank following conversing with NewRez into and the lending company told you “zero test at percentage got expected by NewRez/Shellpoint, it (the financial institution) are not stopping people payment so we possess enough money to cover cuatro years of costs”! I’ve below one year remaining about this very first mortgage as they are absolutely given visiting the condition attorney general’s office, the better providers agency, hiring legal counsel and you will investing this out-of now. The on the web account with NewRez http://www.availableloan.net/installment-loans-ms/blue-mountain suggests next fee is auto-paid back is placed to own The fall of step 1, but if i try to go through the booked automated payments, it informs us we can not once the account was “past due”. This is so incorrect on of a lot accounts! I have Never been late when you look at the 31 decades with your financial percentage therefore has a perfect credit score more 850! Will they be today probably bang all of our credit rating? Prevent Her or him!